Shipping policy

Shipping Policy

Last updated: October 2, 2026

GG Academy offers both in-person services and physical products through our website, including trading card games (TCG), apparel, accessories, and other merchandise.

Physical Product Orders

Physical products purchased through our online store are shipped to the shipping address provided at checkout.

Orders are generally processed within 7-10 business days after the order is placed. Processing times may be longer during holidays, promotions, product launches, or periods of unusually high order volume.

Once an order has shipped, customers will receive a shipping confirmation and tracking information when tracking is available.

Shipping Rates

Available shipping methods and shipping costs are calculated and displayed at checkout based on the items in the order and the shipping destination.

Shipping charges are the responsibility of the customer unless otherwise stated as part of a promotion or offer.

Delivery Times

Shipping and delivery times depend on the shipping method selected at checkout and the destination.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. GG Academy is not responsible for delays caused by carriers, weather, holidays, incorrect addresses, or other circumstances outside of our control.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to GG Academy because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

Please contact us as soon as possible if you notice an error in your shipping address after placing an order. We will do our best to correct the address before the order ships, but we cannot guarantee that changes can be made once an order has entered processing or been shipped.

Lost, Stolen, or Damaged Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location and contact the carrier if necessary.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and products so that we can review the issue and determine the appropriate resolution.

International Shipping

International shipping availability, rates, and applicable options will be displayed at checkout when available.

Customers are responsible for any customs duties, taxes, tariffs, or other fees imposed by the destination country unless otherwise stated.

Services and Digital Purchases

Classes, parties, events, reservations, and other in-person services do not require physical shipping. Confirmation and booking information may be delivered electronically by email.